※このカリキュラムの受講には教師ポイントに加えて25ポイントが必要です
Unit 1 | Unit 2 | Unit 3 | Unit 4 | Unit 5 | |
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TOPIC | Basic Information | Telephoning | Work Hiccups | Presentation | Work Hiccups |
Lesson 1 | Reporting for work | Making a Call | Opening a Meeting | Starting a Presentation | Being Late for Work |
Lesson 2 | Meeting New Colleagues | Making Requests Over the Phone | Meeting Agenda and Rules | Describing the Purpose | Taking Leaves |
Lesson 3 | Job Responsibilities | Offering Help Over the Phone | Allocating Roles and Giving Control to the Next Speaker | Introducing the First Part | Rescheduling an Appointment |
Lesson 4 | Workplace Rules (1) | Connecting Someone Over the Phone | Delivering Good News | Moving on to the Next Point | Behind Schedule |
Lesson 5 | Workplace Rules (2) | Taking and Leaving a Message | Delivering Bad News | Presenting a Visual (1) | Apologizing for a Mistake |
Lesson 6 | Accepting Tasks | Confirming Information | Brainstorming (1) | Presenting a Visual (2) | Responding To Criticism |
Lesson 7 | Inviting and Accepting an Invitation | Giving Positive Feedback | Brainstorming (2) | Summarizing a Presentation | Checking Deliveries |
Lesson 8 | Asking for and Offering Help | Dealing with Wrong Numbers | Summing Up | Concluding a Presentation | Managing Arguments |
Lesson 9 | Asking for and Giving Updates | Telephone Problems | Clarifying | Q &A | Deleting Files By Mistake |
Lesson 10 | Praising and Expressing Appreciation | Ending a Call | Closing a Meeting | Ending a Presentation | Confirming Mistakes |
Unit 1 | Unit 2 | Unit 3 | Unit 4 | Unit 5 | |
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TOPIC | Job Application | Personnel Management | Business Email | Business Trip | Office Talk |
Lesson 1 | Talking About Yourself | Orientation | The Structure of an Email | Travel Itinerary | Raising a Problem |
Lesson 2 | Talking About Strengths | Probationary Period | Starting an Email | Travel Preparation | Dealing With a Complaint |
Lesson 3 | Talking About Weaknesses | Work Schedules | Give Information | At the Bank | Inviting and Declining |
Lesson 4 | Talking About Work Experience | On Leave | Arranging a Meeting | Ticket Booking | Arranging a Meeting by Email |
Lesson 5 | Explaining Why You Left Your Last Job | Pay and Salary Distribution | Make a Request | Reserving Accommodation | Expressing Opinions |
Lesson 6 | Explaining Why You Applied for the Position | Employee Training and Development | Raising a Concern | At the Airport | Asking for Clarification and Emphasizing a Point |
Lesson 7 | Talking About Career Goals | Incentives and Motivations | Make an Invitation | Hotel Arrangements | Summary and Assignment |
Lesson 8 | Confirming Salary and Benefits | Performance Appraisal | Placing an Order | Addressing a Problem | Feedback and Evaluation |
Lesson 9 | Raising Questions or Concerns | Promotions and Transfers | Replying to an Email | At the Restaurant | Sharing and Encouraging |
Lesson 10 | Asking About the Next Steps | Team Building | Dealing With a Complaint | Getting Ready for the Departure | Interrupting a Conversation |
Unit 1 | Unit 2 | Unit 3 | Unit 4 | Unit 5 | |
---|---|---|---|---|---|
TOPIC | Communication Skills | Market Research | Sales & Negotiation | Customer Service | Project Management |
Lesson 1 | Work Overload | Market Research | Networking | Customer Service | Kickoff Meeting |
Lesson 2 | Stress Management | Outsourcing | A Warm Call | Retailing Customer Service | Work Breakdown Structure |
Lesson 3 | Time Management | Marketing Analysis | Requesting for Information | Gathering Feedback by Survey | Task Arrangement |
Lesson 4 | Flexible Working | Product | Giving Information | Gathering Feedback by Call | Timeline and Feasibility |
Lesson 5 | Workplace Intervention 1 | Price | Asking for Better Terms | Responding To A Complaint | Cost and Budget |
Lesson 6 | Workplace Intervention 2 | Place | Replying to Order Requests | Giving A Polite Complaint | Risk Management |
Lesson 7 | Stand Up Meetings | Promotion | Placing an Order | Follow Up On Complaints | Track Work Progress |
Lesson 8 | Teamwork | Advertising | Acknowledging an Order | Dealing With Demanding Customers | Perform Quality Control |
Lesson 9 | Staff Turnover | Publicity | Asking for Payment | Customer Loyalty | Respond To Changes |
Lesson 10 | Business Event Program | Branding | After sales Follow up | Initiate the Project | Project Debrief |
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